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Position :

Customer Experience Enhancement Manager for (Carl's Jr. Burger)

Job Detail :

Job Term : Full Time
Work Experience : 5
Number of Hirelings : 1
Jobt Type : Communication
Job Location : Phnom Penh
Qualification : Bachelor Degree
Major :
Sex :
Age : 18 -45
Posting Date : 2019-11-25
Closing Date : 2019-12-13
Visiter count : 29

Company Profile :

 [..English Below..]

ក្រុមហ៊ុន TH F & B យើងខ្ញុំជាក្រុមហ៊ុនដែលទទួលសិទ្ធិផ្តាច់មុខនាំចូលសេវាកម្មម្ហូបអាហារនិងភោជនីយដ្ឋាន ម៉ាកល្បីលើពិភពលោក ដូចជា Carl’s Jr. Burger, Cold Stone, Wetzel’s Prezel’s មកពីអាមេរិច Gyu Kaku, On Ya Sai Shabu Shaby មកពី ជប៉ុន និង Pappa Rich មកពីប្រទេសម៉ាឡេស៊ី ។
 
 
TH F&B is one of Business Units in TH Group focusing on fast food service and restaurant. Our company is authorized food franchise brands of Carl's Jr from the US – California, Cold Stone Creamery from the US, Gyu-Kaku BBQ from Japan, On-Yasai Shabu Shabu soup from Japan, and Pappa Rich from Malaysia. Our goal is to provide our customers with the best quality food and service and develop ourselves to be the largest company in fast food and restaurant in Cambodia.

Jobs Description :

  

 Analyse customer expressions of dissatisfaction and complaints
 Improve the level of customer satisfaction 
 Continually identify opportunities to improve the customer experience
 Deliver change initiatives identified internally or from external good practice to support these opportunities
 Create and provide information and training on initiatives and changes, so we create experts everywhere. This will include training on organisation-wide services and products and skills development such and the development of interview, induction and PDP
 Deliver Experience workshops for new starters
 
 Facilitate Customer Experience focus groups with customers, volunteers and staff
 Fully understand all internal and external legislation relevant to the role
 Understand the importance of Customer Experience within the Company’s business plan and develop those opportunities to deliver continual improvements
 Meet with staffs monthly to gain feedback and communicate initiatives
 Observe and coach staff and volunteers to improve standards, knowledge, skills and behaviours
 Present data, recommendations to stakeholders
 Take lessons from highly regarded service providers in and outside our specialisms and industries and deliver an enhanced customer experience at all customer touch points
 Work with customer groups to gain feedback and implement change initiatives
 Work across teams to continually eliminate unnecessary processes and continually implement new ways to to enhance the  Experience
 Complete additional reasonable request to support the business plan

Job Requirment :

 - Bachelor in hospitality or specialized in customer service 

- Minimum 5 years  in related experience 
- Excellent customer service skill 
- Very good communication in English and Khmer 
- Experience in customer data analysis 
- Positive attitude and be flexible 

How To Apply :

 Interested candidate please submit your CV update to recruit.thfnb@gmail.com or contact to 081 999 346

Address: No. 225, the corner of St. 51 and St. 310 , Sangkhat BKK1, Khan Chamkamon, Phnom Penh 

Contact Information :

  • Contact Person: Mr.Dy David
  • Tel: 081 980091
  • Address: No. 225, the corner of St. 51 and St. 310 Boeung Keng Kang 1 (BKK1)
  • Email: recruitment@thfnb.com
  • Website:

Company Map :