Customer Service Officer
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Company Profile :
MekongNet is a registered trademark under Angkor Data Communication Group Co., Ltd which established in 2006. It is a full-fledged internet service provider, with a license for the provision of Internet service Provider (ISP), Internet Exchange Provider (IXP), and Internet Data Exchange Center (IDX) granted by the Ministry of Post and Telecommunication of Cambodia.
Jobs Description :
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
Job Requirment :
• Bachelor Degree/High Diploma in Business Administration, Accounting/Finance or other related field
• At least 1-year experience in Customer Service function
• Ability to articulate and simplify customer issues and solution
• Good spoken and written Khmer/English, Chinese is a plus
• Be computer literate especially in Microsoft Office
How To Apply :
AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Sangkat Boeung Raing, Khan Daun Penh, Phnom Penh
Tel: 023 226 622, H/P: 081 831 516 / 061 226 648, Email: email@example.com
Early applications will be prioritized.
Applications must be submitted before 28 February 2021 and will not be returned.
Only short-listed candidates will be contacted for interview.
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