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Position :

Phone Support Officer

Job Detail :

Job Term : Full time
Work Experience :
Number of Hirelings : 3
Jobt Type : Customer Service/Operation
Job Location : Phnom Penh
Qualification : Bachelor Degree
Major : Information Technology, or other related field
Sex : Male/Female
Age :
Posting Date : 2019-09-09
Closing Date : 2019-09-14
Visiter count : 28

Company Profile :

 MekongNet is a registered trademark under Angkor Data Communication Group Co., Ltd which established in 2006. It is a full-fledged internet service provider, with a license for the provision of Internet service Provider (ISP), Internet Exchange Provider (IXP), and Internet Data Exchange Center (IDX) granted by the Ministry of Post and Telecommunication of Cambodia.

Jobs Description :

  • Daily update customer feedback into system
  • Key in information from Customers into system
  • Respond to customer properly once complain exist

1.    Identity customer want and need
2.    Daily and weekly report customer feedback to leader and manager
3.    Follow up with dealer for checking the root cause of customer feedback/complain and pending issues.
4.    Knowledge internet connection and other communication

  • Resolve technical issues for customers on phone
  • Connections for customer following to procedures
  • Perform professional communication with customer by phone and email
  • Provide 24/7 customer support and promptly respond to any customer
  • Other task assigned by management 

Shift Times:
5. From 01:00 to 09:00
6. From 09:00 to 09:00

Job Requirment :

  • Associate or Bachelor Degree in information technology or other related fields
  • Fresh Graduate students are encouraged to apply
  • Able to speak English, Chinese speaking is a plus  
  • Knowledge of Computer (Word, Excel, Power point)
  • Honest, flexible, Responsible, Hardworking, able to work under pressure
  • Available to stand by and work on rotations
  • Willing to work with customer complaints, and feedback. 

How To Apply :

Location: This position is based in Phnom Penh
Duration: Full-time work
We offer competitive benefits packages and better salary with good working environments.
Interested candidates are requested to submit a cover letter with CV and recent photo (4x6) and salary expectation to AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Phnom Penh, Tel: (855) 23 226 622, H/P: 081 831 516 / 061 226 648, Email: with caption subject. Phone Support Officer. Early applications will be prioritized.
Applications must be submitted before 14 September 2019 and will not be returned.
Only short-listed candidates will be contacted for interview.

Contact Information :

  • Contact Person: MekongNet HR
  • Tel: 081 831 516 / 061 226 648
  • Address: AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Phnom Penh
  • Email:
  • Website:

Company Map :