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Position :

Customer Life-Cycle Management Specialist

Job Detail :

Job Term : Full Time
Work Experience : 1-2 years
Number of Hirelings : 1
Jobt Type : Marketing/Sales
Job Location : Phnom Penh
Qualification : Fresh graduate up to 1 year of relevant working experience
Major : All related majors
Sex : Male/Female
Age : N/A
Posting Date : 2020-09-28
Closing Date : 2020-10-31
Visiter count : 70

Company Profile :

 

Smart Axiata Co., Ltd., Cambodia’s leading mobile telecommunications operator, currently serves 8 million subscribers under the “Smart” brand. Smart Axiata is part of Axiata Group Berhad, one of Asia’s largest telecommunications groups.
Smart is at the forefront of mobile technology advancement in Cambodia. Smart was the first network to introduce 4G LTE in 2014, 4G+ in 2016, and 4G+ with HD Voice (VoLTE) and 4.5G in 2017. In mid-2019, Smart hosted the first 5G live showcase, manifesting its data leadership position in Cambodia. Smart also provides 2G, 2.5G, 3G and 3.75G mobile services, as well as international roaming across more than 190 countries. Its extensive nationwide network coverage stretches to 99% of the Cambodian population.
The company is also rapidly transforming itself into a digital lifestyle brand, having introduced many innovative offerings and lifestyle entertainment value propositions. This includes various international brand partnerships with Universal Music, Apple and Facebook, as well as digital services including SmartLuy, Smart Insurance, SmartPay, Pleng by Smart, GigaGigs by Smart and SmartNas. Smart aspires to be the #1 & most loved communication tech brand in Cambodia by 2022, while having a strong corporate social responsibility and sustainability agenda for national socio-economic growth.
The company’s workforce consists of over 1,000 local and foreign experts striving towards a common mission of connecting and making lives better. Live. Life. Be Smart.

Jobs Description :

The CLM team is the revenue growth engine for Smart Axiata, housed within marketing. The nature of the work is inter-disciplinary, a combination of understanding advanced analytics, customer segmentation, marketing strategy and company’s positioning.

Get to know the role
The role is a balance of using data analysis to gain actionable insights (customer segmentation, churn analysis, incentive optimization) and working cross functionally to drive campaigns execution.
  • Design campaigns based on retention / monetization plans identified with objective to reduce churn rate & increasing demand
  • Assist CLM Manager to develop relevant retention / monetization campaigns & initiatives based on customers’ usage behavior (developing hypothesis, validating potential demand, developing business case and designing offers)
  • Execute and manage campaigns launched end-to-end, focusing on process automation
  • Monitor & track campaigns performance to ensure campaign effectiveness
  • Ensure post campaign diagnosis is done to evaluate campaign and to ensure continuous learnings for future campaigns
  • Assist CLM manager in day-to-day CLM operations

Job Requirment :

  • Bachelor’s degree in Marketing, Business, Economics, Finance, Analytics or relevant fields
  • Young graduates with <2 years’ work experience
  • Analytical with the passion of translating customers’ insights to impact via personalized campaigns
  • Strong ownership to lead end-to-end project management
  • Abilities in planning, prioritizing and organizing work effectively within a team
  • Open outlook, ready to embrace unfamiliar challenges to get things done

How To Apply :

To apply for any of the above positions, please send your CV to jobs@smart.com.kh.

For more information about these positions, you can visit our careers page at https://www.smart.com.kh/more/careers/ or subscribe to our social channels

Contact Information :

  • Contact Person: MONY Veachesa
  • Tel: 010 202 652
  • Address:
  • Email: jobs@smart.com.kh
  • Website:

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