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Position :

Veterinary Receptionist

Job Detail :

Job Term :
Work Experience : 1 year
Number of Hirelings : 1
Jobt Type : Secretary
Job Location : Phnom Penh
Qualification :
Major :
Sex :
Age :
Posting Date : 2019-05-11
Closing Date : 2019-06-30
Visiter count : 90

Company Profile :

 Welcome to Agrovet clinic, the first and only veterinarian clinic with European standards in Cambodia.

At Agrovet, we care about pets and their people. Our team, consisting of veterinarians, veterinary service specialists, certified veterinary technicians, veterinary technician assistants and boarding team, is dedicating to achieving this goal.

Our focus is to provide you with quality veterinary care in a modern, clean and caring environment.

Managed by Arnaud Demarti (Veterinarian Diploma in 1993 from Nantes University in France), Agrovet is the longest established European veterinary center in Cambodia.

 

 
At Agrovet we offer progressive veterinary medicine in a modern facility with state-of-the-art medical equipment and treatment options such as surgery and anesthesia, biochemistry, blood and stool examination and in-house laboratory, radiology services (X-ray and ultrasound), and even dentistry and pain management. Our other specialized service also covers microchip and all requirements to travel all over the world.

Jobs Description :

Receptionist Responsibilities include scheduling appointments, answering the telephone, setting up new clients and patients, preparation and maintenance of medical records, filling some prescriptions, over the counter sales, mailings, computer operation, financial transactions, and front office and reception area maintenance. Receptionists will assume the responsibility for acquiring the medical and legal information necessary for the performance of their duties. Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected.
 
Client Relations
A receptionist has influence with our client’s where a receptionist is the first impression a current or potential client sees or hears, and that comes with certain obligations. At all times, a receptionist must maintain a warm, yet professional appearance and demeanor. A receptionist needs to be proficient in all the hospital's protocols, and able to answer any question a client may have. A receptionist must be efficient and effective, able to multi-task, and provide a liaison between client and veterinarian. Client satisfaction allows our clients to set the standard for all aspects of their care. Whatever a client needs, we provide to the best of our abilities, and the ability to anticipate needs is paramount. Kyle Animal Hospital receptionists are required to be up front always to greet clients immediately. Client Relations also includes, but is not limited to: reminder (appointment and surgery) calls, medical call-backs, and mail correspondence.
 
Administrative Duties
A receptionist is responsible for all file maintenance. File maintenance requires basic typing skills, a fundamental knowledge of the alphabet, thoroughness and neatness. Receptionists are also in charge of scheduling appointments, surgical procedures, and boarding reservations. All receptionists must learn the hospital's schedule from booking appointments to the number of anesthetic procedures per day to boarding space in our kennel.

 

 

 

Job Requirment :

  • Provide top-notch customer service
  • Maintain a professional appearance (clothes and attitude)
  • Being attentive to client and pet needs
  • Identify and work compassionately with clients in various emotional states
  • Work patiently with distressed, frustrated or disgruntled clients
  • Answer and triage phone calls from clients
  • Schedule appointments and schedule procedures
  • Check-in clients
  • Monitor client flow from check-in to discharge
  • Monitor schedule and flow
  • Client call backs
  • Managing record requests between other hospitals and specialty practices
  • Fill prescriptions
  • Client education
  • Understand vaccinations, basic lab tests, common diseases, and pet behavior
  • Assist in cleaning the hospital including but not limited to: keeping reception desk area and
  • lobby clean and sanitary, taking out the trash and recycling, exam rooms, kitchen and kennels if
  • needed
  • Process payment transactions
  • Close daily Sales Till and balance accounts
  • Maintain proper documentation in the electronic medical record
  • Relay appropriate information to/from clients to doctors and/or management
  • Computer skills: Able to use Windows based computer systems, word processing, email, web
  • search and other skills needed to effectively use the practice management software program
  • This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary. If you have questions or concerns about this job description, contact the Lead Doctor in the clinic.

 

How To Apply :

If you are interesting, please send your CV to:

Name : Arnaud Demarti
Tel : 081 2222 64 / +855 (0) 23 216 323
  agrovet@online.com.kh
Website : www.agrovet-cambodia.com

 

Contact Information :

  • Contact Person: Arnaud Demarti
  • Tel: +855 (0) 23 216 323
  • Address: # 40 street 111, Boeung Proleit, Khan 7 Makara, Phnom Penh It's located between street 214 and street 232, near Phnom Penh Tower.
  • Email: agrovet@online.com.kh
  • Website: www.agrovet-cambodia.com

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