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Position :

Customer Service Staff (import)

Job Detail :

Job Term : in logistic Industry
Work Experience : 1
Number of Hirelings : 2
Jobt Type : Customer Service/Operation
Job Location : Phnom Penh
Qualification : Bachelor Degree
Major : Related Major
Sex : Male/Female
Age : 20 UP
Posting Date : 2019-04-02
Closing Date : 2019-04-30
Visiter count : 96

Company Profile :

 A leading company in Indo-China for total solution of Logistics and Supply Chain.

Jobs Description :

 1.       To carry out daily operations tasks efficiently and work within company’s policies and procedures

2.       To administer proper file opening/closing/checking and preparation for archiving
3.       To issue BL, Arrival notice, Authorize letter, P/L sheet and release D/O to customer.
4.       To provide document and monitor shipment and coordinate with related parties
5.       To follow up on delivery to customers
Send the Pre-Alert to customers
6.       Following up with carriers and delivery of cargo to destination.
7.       To report and feedback on irregularities, pre-claims, and problems to supervisor
8.       To carry out approved proposed improvement/changes on procedures and systems
9.       To follow up on customer shipment advices and feedback
10.    Work out quotations for existing customers and providing obtained market information to sales.
11.    To check and verify documents and update Track & Trace system.
12.    To feedback pre-claim details and status to customers.
13.    To handle incident management and handles customers’ inquiries, complaints, claims follow up, verify credit terms and status, and related issues.
14.    To search for new and potential agent and service provider then negotiate for best prices and other commercial conditions
15.    To Back up jobs for other documentation staffs or Customer Service Supervisor when necessary
16.    To verify and post incoming invoices
17.    To handles customer’s statistics and reports.
18.    To take up additional tasks as assigned
19.    To make payment request and submit to account
20.    To close file and do daily, weekly, monthly report to Customer Service Supervisor
21.    To ensure to understand Cambodia labor laws and company’s/ department policies/ regulations are followed
22.    Other tasks assigned by Customer Service Supervisor

Job Requirment :

 ·         University degree, major in the relevant fields.

·         Good written and spoken English; Chinese or other language is a plus.
·         Good at Internet, MS Office (Excel, Word, Power Point)
·         Good skill of Interpersonal communication and Customer Service
·         Ability to work under pressure and have good team work and regular job rotation spirit
·         Good with figures, responsible, careful, detail-oriented, dynamic and hard-working

Own transportation

·         Min 1- 2 years’ experience in related field is preferable

 

·         Working for Logistics Company is preferred.

 

How To Apply :

Send your CV to:

chris.kongkea@itlvn.com

069585373

Contact Information :

  • Contact Person: HR Departement
  • Tel: 069585373
  • Address: 6th Floor of City Tower, Mao Tse Toung Blvd, Sangkat Phar Depo 1, Khan Toul Kork, Phnom Penh
  • Email: chris.kongkea@itlvn.com
  • Website: www.itlvn.com

Company Map :